Frequently Asked Questions (FAQ)

Orders & Shipping

Where do you ship?

Currently, we primarily ship to customers in the United States. Additional shipping destinations may be available at checkout.

How long does it take to process my order?

Orders are typically processed within 1–5 business days after being placed.

How long does shipping take?

Most orders arrive within 7–15 business days after shipment, depending on your location and carrier conditions.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information (when available).

Why hasn't my tracking information updated?

Tracking information may take 24–72 hours to update after your order has been shipped.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for eligible items that are unused, unworn, and in their original packaging.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Is there a restocking fee?

Yes. Approved returns are subject to a 20% restocking fee.

Are sale items returnable?

No. Final sale items, discounted items, and gift cards cannot be returned or refunded.

How long does it take to receive a refund?

Approved refunds are typically processed within 10 business days after we receive and inspect the returned item.

Products

Are your products covered by a warranty?

Warranty coverage varies by product. If a product includes a manufacturer warranty, it will be stated on the product page.

Will the product look exactly like the photos?

We do our best to accurately represent all products. However, slight variations in color, packaging, or design may occur.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery at support@qoraven.com with your order number and photos of the issue.

Payments & Security

What payment methods do you accept?

We accept major credit cards, debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure payment system using industry-standard encryption.

Will I be charged customs or import fees?

Any customs duties, import taxes, or additional fees imposed by local authorities are the responsibility of the customer.

Customer Support

How can I contact Qoraven?

You can reach our customer support team at:

Email: support@qoraven.com

How quickly do you respond to inquiries?

We typically respond to customer inquiries within 24–48 business hours.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible.

About Qoraven

What is Qoraven?

Qoraven is an online store dedicated to providing smart everyday essentials for home, pets, travel, wellness, and self-care.

Why shop with Qoraven?

We carefully select practical products that offer value, convenience, and quality while providing secure checkout and reliable customer support.

Do you have a physical store?

No. Qoraven operates exclusively online, allowing us to offer a wider range of products and competitive pricing.

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